1. General Information

This Refund Policy explains the conditions under which refunds may be issued for services provided by Memoria.

Memoria is a digital event service that provides access to time-limited galleries and related features.

2. Digital Services Disclaimer

Memoria provides digital services that are delivered immediately or within a short time after purchase.

Once access to the Service is granted, the service is considered partially or fully used.

3. Refund Eligibility

Refunds may be granted if:

• The Service was not delivered due to a technical error caused by Memoria
• The user was charged incorrectly or duplicate payments occurred
• Access to the Service was not provided within a reasonable time

Refunds are not granted if:

• The Service has already been used or activated
• The event has already taken place
• The user changed their mind after purchase
• Issues were caused by user devices, internet connection, or third-party services

4. EU Consumer Rights Notice

In accordance with EU consumer protection laws, the right of withdrawal does not apply to digital services once performance has begun with the user’s prior consent.

5. Refund Request Process

To request a refund, please contact support and provide:

• Order or transaction details
• Email address used for purchase
• Reason for the refund request

6. Refund Processing

Approved refunds are processed using the original payment method.

• Processing time may take up to 10 business days
• Payment providers may apply additional processing delays

7. Changes to This Refund Policy

Memoria reserves the right to update this Refund Policy at any time due to legal or operational changes.

The current version is always available on the Memoria website.

8. Contact Information

Memoria
FOP Martsun Vladyslav Volodymyrovych
Kyiv, Ukraine